Below FAQ are some commonly asked questions we get here at My Big Pup.
If you have other questions, please just send it to support@mybigpup.com.
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- Commonly Asked Questions
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Commonly Asked Questions
My Big Pup specializes in crafting extra-thick handmade collars specifically tailored for big dogs. Our collars are designed to provide superior strength, durability, and comfort for larger breeds, setting us apart from standard collar offerings.
Yes, all of our collars feature adjustable straps to ensure a secure and comfortable fit for your dog. This adjustability allows for flexibility as your dog grows or if adjustments are needed for a perfect fit.
Cleaning instructions vary depending on the material of the collar. Most of our collars are made from premium cotton and can be washed with soap and water.
We want you and your furry friend to be completely satisfied with your purchase. Please refer to our return/exchange policy for detailed information on eligibility, process, and timelines.
For any inquiries, feedback, or assistance, please don't hesitate to reach out to our customer service team via email at support@mybigpup.com or through our contact form on the website. We're here to help!